Refund policy

CC Continental Superstore Limited – Website Policies

Company Name: CC Continental Superstore Limited
Company Number: 04045183
Registered Address: [Insert Registered Address Here]
(Add your trading/shop address underneath if different.)

1. Refunds Policy

At CC Continental Superstore Limited, we aim to provide high-quality products and reliable service. This Refunds Policy outlines your rights and our responsibilities under UK consumer law.

1.1 Damaged or Lost Parcels

If you request a refund for an order that is damaged or lost in transit:

  • We must wait for the courier/shipping provider to complete their investigation before issuing any refund.

  • This is mandatory because we cannot process compensation until the courier confirms the outcome.

1.2 Faulty Products Covered by Manufacturer Warranty

If your item is faulty and is covered by a manufacturer’s warranty:

  • A refund will only be processed once the manufacturer has reviewed the claim and provided feedback.

  • We may require the item to be sent to the manufacturer for assessment.

1.3 Failure to Return Goods Within 14 Days

If you notify us of cancellation but do not return the goods within 14 days, it will be treated as acceptance of the goods.
A new purchase contract will be deemed to have been made, and the original order will become chargeable.

1.4 Your Responsibility When Returning Goods

  • Customers are responsible for taking reasonable care of all items until they reach our warehouse.

  • We strongly recommend:

    • Using insured shipping for returns

    • Keeping proof of postage

We are not liable for any return parcels lost or damaged in transit.

1.5 When Return Postage is Refunded

Return postage is refunded only when:

  • We sent the wrong item

  • The item arrives damaged or faulty

  • You return an unwanted substitute/replacement sent due to stock issues

1.6 When Return Postage is Not Refunded

We will not refund return postage when:

  • The product is found to be in full working order

  • You changed your mind

  • The item is not defective after inspection

1.7 Cancellations After Dispatch

If you received a shipping confirmation:

  • You may request cancellation until 12 noon on the dispatch day.

  • After 12 noon, your parcel may already be in the courier network and cannot be cancelled.

  • In such cases, shipping charges (if paid) will not be refunded.

2. Electrical Items Policy

(If you want this section removed for CC Continental because it mainly applies to beauty/electrical tools, tell me — but you mentioned you want it included.)

We take pride in supplying quality electrical items. To protect both the customer and the business:

2.1 Pre-Dispatch Inspection

All electrical items are tested and visually inspected before packaging to ensure they are in good working condition.

2.2 Anti-Fraud Measures

To prevent fraudulent returns:

  • We mark or record unique identifiers on each machine.

  • Returned items must match the original identifiers; otherwise, the return will be rejected.

2.3 Electrical Return Window

  • Customers must contact us within 7 days of receiving the item if there is an issue.

  • Returned items must be in the same condition as sent.

  • If an item appears used, worn, or damaged due to customer misuse, we cannot accept the return.

2.4 Refunds for Electrical Items

Refunds for electrical goods will only be issued if:

  • The returned item matches our original condition checks

  • All original packaging and accessories are included

Return postage is the customer’s responsibility unless the item is faulty or incorrectly supplied.

3. Cancellations Policy

3.1 Change of Mind Cancellations

Cancellations not related to defects or discrepancies are accepted only if:

  1. You notify us in writing within 14 days of receiving the goods, via the contact form on our website.

  2. You return the goods within 14 days of notifying us.

  3. The goods are:

    • Unused

    • In “as new” condition

    • In undamaged original packaging

    • With all accessories and free gifts included

3.2 Deductions for Use or Damage

If returned goods show signs of use that exceed what a customer could reasonably examine in a shop, we may deduct a reasonable amount to reflect the reduced value.

3.3 Refund Timeline

Refunds will be processed within 14 days of receiving the returned item(s) at our warehouse.

3.4 5% Cancellation Fee

If you cancel an order:

  • A 5% fee will be applied to cover card processing charges incurred by us.

  • This applies only when the order has been placed and payment processed.

3.5 Goods Already Posted

If the order has already been dispatched:

  • You must return the goods before a refund is made.

  • Refunds can only be issued back to the same debit/credit card used for the original transaction.

4. Alternative Product Policy

If a product is unavailable:

  • We may provide a closely matched alternative at the same cost.

  • If no suitable alternative exists, or if the replacement is lower in value:

    • We will issue either a discount voucher

    • Or a refund to the original payment method