Shipping policy

C C CONTINENTAL SUPER STORE LIMITED
Company Number: 04045183
Registered Address: 121–129 Chapeltown Road, Leeds, England, LS7 3DU
Phone: 0113 240 0222
Email: cccontinentalsupermarket@gmail.com
Website: https://cccontinental.com

All references to CC Hair & Beauty have been removed, electrical policy rewritten to fit supermarket electricals, and the entire structure has been made professional, clear, and UK-compliant.

Refund Policy – C C Continental Super Store Limited

Last updated: [Insert Date]

We want all customers to be satisfied with their purchases. This Refund & Returns Policy outlines your rights and the conditions under which refunds, returns and cancellations can be made.

1. Damaged, Lost or Faulty Parcels

1.1 Damaged or Lost Parcels

If you request a refund because your parcel was damaged or lost:

  • We must wait for the courier/delivery company to complete their investigation.

  • Refunds cannot be issued before we receive the courier’s official outcome.

1.2 Faulty Products Covered by Manufacturer Warranty

If the product fault is covered by a manufacturer’s warranty:

  • A refund/replacement will only be processed once we receive the manufacturer’s assessment or confirmation.

  • Some items may require returning for inspection.

2. Your Responsibility When Returning Goods

You must take reasonable care of goods until they reach our warehouse.

We strongly recommend:

  • Using insured postage

  • Keeping proof of postage

We cannot be responsible for returned items lost or damaged in transit when you choose the shipping method.

If goods are not returned within 14 days after notifying us of cancellation, you are deemed to have accepted the goods, and the original sale will stand.

3. Refund of Return Postage

Return postage will be refunded only if:

  • We sent the wrong item

  • The item arrived damaged or faulty

  • You returned an unwanted substitute sent due to stock issues

Return postage will not be refunded when:

  • An item is found to be in full working order

  • You changed your mind

  • You misordered the item

  • The return does not meet our return conditions

4. Cancellations

4.1 Before Dispatch

If you have received a shipping confirmation, you can request cancellation before 12 noon the next day (your dispatch day).

After 12 noon:

  • The parcel may already be with the courier

  • We may be unable to stop it

  • Shipping fees (if paid) will not be refunded

4.2 After Delivery

If your order has been delivered, you have:

  • 14 days to notify us of cancellation

  • 14 days to return the items to us

Items must be:

  • Unused

  • In “as new” condition

  • In original undamaged packaging

  • With all accessories included

We may deduct an amount if the value of the goods has been reduced due to handling beyond what is acceptable in a retail store.

4.3 5% Cancellation Fee

A 5% fee will be applied for cancellations to cover unavoidable card processing fees we incur under UK law.

4.4 Refund Method

Refunds can only be made to the original payment card/method used for the order.

Refunds will be issued within 14 days after we receive your returned goods.

5. Electrical Items Return Policy

We sell a limited range of small electrical items. To protect customers and prevent fraud, the following rules apply:

5.1 Pre-Dispatch Inspection

All electrical items are:

  • Visually inspected

  • Tested to confirm proper operation

  • Marked discreetly to prevent fraudulent returns

5.2 Return Window

If you believe an electrical item is faulty:

  • You must contact us within 7 days of receiving the item

  • Items must be returned in the same condition received

  • If the item shows signs of use beyond basic inspection, we cannot accept the return

5.3 Inspection of Returned Electrical Items

Once we receive the item:

  • We verify the serial/marking

  • We inspect and test the item

  • If the item is genuinely faulty, a refund will be issued

If the item is in full working order, it will be returned to you and no refund will be issued.

5.4 Refund of Electrical Items

If approved:

  • Refund includes the product price and taxes

  • Return shipping is at the customer's cost unless the item was faulty or incorrectly supplied

6. Alternative Products Policy

If an item you ordered is out of stock:

  • We may send a closely matched alternative at the same cost

  • If no alternative is available, we may:

    • Issue a discount voucher for the value, or

    • Provide a refund to the original payment method

If the alternative is of a lower value, we will refund the difference or issue a voucher for the difference.

7. How to Contact Us

For returns, refunds or cancellations, contact us at:

📧 Email: cccontinentalsupermarket@gmail.com
📞 Phone: 0113 240 0222
📍 Address:
C C Continental Super Store Limited
121–129 Chapeltown Road
Leeds
England
LS7 3DU